There is a slide switch on the remote module for the unit u bought which changes the electric pulse from momentary to long , try that it might work.
Thank you, yes that did “fix” it. Found the manual for the remote module as I was packing the boxes away. Works pretty well. Still have one issue where I need to press the button twice before it opens/closes though. The first click is as if the relay? kicks in but doesnt quiet start the motor.. then on the second click it works fine. Same on LightwaveRF app and the remote that comes with the motor. Puzziling